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Returns & Exchanges
At NEMO Equipment, we want you to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, we offer 30-day returns on all unworn items in original packaging.
1
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process.
2
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided via email.
3
Pack Your Gear
Ensure all original tags are attached and place the items in their original packaging or a secure shipping box.
4
Ship and Track
Drop off your package at any authorized carrier location and track your refund status through our portal.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing